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FAQs

ORDERS & SHIPPING

Most orders are shipped within 12-24 hours of placing your order and are delivered within 2-5 business days.

Certain products containing lithium ion batteries may only ship via ground due to federal regulations. These shipments deliver within 2-8 business days.

Any exceptions will be listed on the product page.

You can track your order using our Order Tracker.

Your 'Order ID' can be found in the order confirmation email.

Additionally, you can track your order using the tracking number from the shipment confirmation email on the USPS website.

You can make changes to your order within 12 hours as long as the order hasn't been shipped. Please note, most of our orders during business hours are packed and shipped within 2 hours.

Please email us or use our contact page to get in touch.

RETURNS & EXCHANGES

You can return/exchange any item(s) within 30 days of the delivery date but you must have all of the original packaging (box and inserts) to qualify. Products that are missing packaging materials or components are not eligible for refunds.

Please email us or use the contact page to request a refund or a replacement.

If your items arrived damaged, please reach out to us within 24 hours with images and videos.

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